Being able to continue delivering essential care in the era of social distancing and lockdown demands tools that are specifically designed for virtual care. They need to be administered in a standardized manner and deliver clinically useful results. BrainFx teamed up with ReportGorilla to create a remote assessment solution for clinicians using video interviews, a SurveyMonkey survey and advanced reporting. Read more

Net Promoter Score (NPS) is a popular indicator of how customers view a product or service. Once you have a score, how do you decide what to do next? This post describes how further analysis of NPS results can be used to reveal effective steps to improve performance. How to focus action

In just a few clicks you can create reports for many different survey reporting scenarios. Turn your data into a powerful insight and action driving force by easily creating useful survey reports for many common requirements. Read more ...

When you are designing a survey, report previews are like fast forwarding to the future. What will my reports look like? Is this really what you or the customer needs?

Previews are the survey equivalent of using Google Earth to look up where you are going so you know what to expect when you get there.

Previews provide advance warning of potential problems and help improve survey design before collecting any data, so you can get it right first time. More about Report Previews ...

The key to a great story is not who, or what, or when, but WHY. So too with surveys. The key to an effective survey is being clear about its purpose.

It's easy to get caught up in the minutia of a survey: Is the spelling OK? Does it look OK on mobile? Who should the invitation come from?

Surveys are a means to an end rather than an end in themselves. To make an effective survey, we need to look beyond the survey itself. Read more about Effective Surveys

The Report Gallery helps you discover reporting options for your survey. Seeing different reporting and visualisation options will trigger your thinking. Read more

Begin with the end in mind! The choices we make in survey design have an impact on the quality of answers, reporting and insights we can gain. These simple tips will help you get the most benefit and value from your survey. See the design tips